Who you gonna call? Someone in South Africa

South African call-centre and business-process outsourcing providers are gaining ground in the United States, according to BPESA chair Crispin Sonn. He said the larger US market is becoming an important source of business alongside established UK and Australian clients. The sector generated an estimated R53 billion in revenue in 2024 and added 26,346 jobs last year. Sonn said better air links between South Africa and the US could further support growth.