Rental car customer has warning for other drivers after payment mishap at airport

Nate Murphy says Hertz charged him $185 for rental-car damage he believes was not there after he returned a vehicle at Seattle-Tacoma International Airport. He drove through the company’s AI damage-scanning system on Sunday and thought the return was complete, but was later billed. Murphy is warning other airport travelers to document a car’s condition and carefully review charges after returning a rental.